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Our Customers' Reviews

Great place to have your car worked on prices reasonable and fair l have been going there going on 5 years will always go there Randy and his crew are great Mike

— Michael R., Eaton, IN

Excellent, friendly, expedited service in a cost effective manner. Thank you!

— Sarah H., Muncie, IN

Excellent Customer Service. Told me to bring car in and they would get it in. Probably take an hour. I don't think it even took that. These guys are top dog. Reasonably priced. I will use again and again for all my car needs.

— Clara B., Gaston, IN

Randy and his team have performed every vehicle service from oil changes to a transmission rebuild for us over the last 15 years. When dealing with Randy, you'll always receive an honest opinion. Honesty goes a long way in an industry full of scams.

— Robert C., Noblesville, IN

Outstanding knowledgeable and friendly service. Randy and the crew are very honest with what service needs to be performed to keep you safe and your vehicle running efficiently.

— Al H., Muncie, IN

One day before moving out of Muncie, I asked Tuffy's to perform some needed maintenance. While they had full bays and looked like they were busy, they made time to complete the work. They provided excellent service, and recommended other work to be done when I reach my fianl destination. They were friendly and willing to do that little extra. I recommend Tuffy's.

— Ron J., Victoria, TX

Outstanding customer service and genuine concern for customers. Very knowledgeable and friendly service!

— Al H., Muncie, IN

I only take my truck to Tuffy. These guys are wonderful. They answer your questions they don't try to take your money for something you don't understand as a woman. Randy is up front with you and very kind. The mechanics are very hardworking and get the job done. Don't take your vehicle anywhere but Tuffy, Randy Manon and the guys. Thank you guys. Linda

— Linda A., Daleville , IN

Randy and the crew have always been super. They are knowledgeable and helpful. They pick up on issues that most owners, including me, are generally clueless about and it's not just to make a sale. They will show you what they have seen and what it means. They really care about your vehicle and keeping YOU SAFE. I have a 1999 Tahoe with 242,000 and Tuffy have been the only mechanic shop I have trusted with it since it had 10,000 miles. I also have an 2001 BMW that I wasn't sure they could work with but I was wrong. They handle it very well also. Very professional and they have earned my trust and continue to keep it.

— Doug W., Albany, IN

Randy Mahon has been our go to guy when it comes to cars for the last 25+ years. He has always performed quality work at fair prices and has kept our family's cars on the road. My last Yukon had 270,000 miles on it when I got rid of it. We never would have made it that far without regular maintenance and great service. I wouldn't let anyone else work on our cars!

— Susan N., Albany, IN

Great service at a fair price!

— Allison W., Muncie, IN

Randy and the crew are excellent. Very honest and trustworthy. Highly recommend this Tuffy for all your auto service needs.

— Daniel S., Muncie, IN

I moved here three years ago and had to get some work done. Took a stab in the dark and went with Tuffy's. Glad I did. I have always had great service here. Fair, priced well, and they really work to take care of you. Highly recommended!

— Michael S., Muncie, IN

Being a college student it's important to have an auto repair shop that you can trust! I would recommend tuffys to any ball state student!

— Elizabeth H., Muncie , IN

Awesome, awesome. Can't say enough about Mr. Randy and his crew. They go above and beyond with all they do. They are trustworthy too. Hope he doesn't retire!

— Lola M., Muncie, IN

Randy has worked on my cars and my kids cars for years. Very professional service and high quality repairs. Have never had to return any vehicle to have it worked on for the same problem once the crew at Tuffys has fixed it. Customer service at its best. I would never take my vehicles anywhere else.

— Rick L., Wellman, IN

My family moved to the Muncie area a few years ago. When looking for a new place to take our vehicles for maintenance and repairs, it was suggested to us to try Tuffy's. We have taken all of our vehicles there ever since. Randy and his crew are hard working, honest people. Randy, himself, is a very personable individual and does a great job of communicating about any concerns with your vehicle that he may have. They always take care of our vehicles in a reasonable time and we have never been disappointed in the work done to them. We will continue to take our vehicles to Randy at Tuffy's for years to come and would suggest to anyone else to do the same.

— Billy M., Wellman, IN

First time using Tuffys and it won't be the last. They did a great job getting my car in and getting it fixed! Have used a lot of other businesses in the area and I am very impressed with their service and turn around time. Thanks again guys!

— Nick S., Yorktown, IN

If you are looking for an honest and knowledgeable mechanic then you found the right place! I was in Muncie for a graduation when my car broke down. I luckily had it towed to Tuffys and spoke to Randy the next morning. I was extremely nervous since I was from out of town (4 hours away) and the next day was mother's day and really wanted to be home for it. I have never been more impressed with the care and service I received. The transmission in my car was possibly blown but Randy evaluated the situation, cleaned it, flushed it and then drove it himself to see how the car drove. They worked hard on this car so I could go to the graduation and be home for mother's day. When I was about an hour outside of reaching home I received a phone call from Randy checking to see how I was doing and how the car was handling. Anyone that lives around the Muncie area does not know how lucky they are to have Randy and this shop in their town. I only wish there was another Randy around my home town. There is a true passion for doing the right thing for customers from this shop.

— Debbie D., Park Ridge, IL

Brought our car to Tuffy for the first time this week after a minor collision with the curb...they gave us an honest assessment and had it fixed within about 24 hours. Randy and his team were very respectful and professional. Thanks Guys!

— Allison B., Muncie, IN

I take my wife to dialysis three times a week so it is imperative that our vehicle is 100% reliable. That's why I get all of the preventative maintenance (oil changes, fluid flushes, brakes, etc.) at Tuffy in Muncie. They make sure problems are found and fixed in advance so I don't have to worry about breaking down. I trust these guys. They do good work.

— Stan S., Anderson, IN

These mechanics are miracle workers! I was so frustrated with another car repair place. I had my car in there at least three times for a noise in the front passenger side that sounded like it was coming from the tire area. The other guys kept saying they fixed it but it was still there. I finally gave up on them and brought my car to Tuffy Muncie because my co-worker recommended them. They figured out the problem and had it fixed the same day. A miracle! This place is the best!

— Abby M., Muncie, IN

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