Customer Survey

Customer Satisfaction Survey

Thank you for taking time to complete our survey. We appreciate that you have taken this opportunity to provide us your feedback.
We value your opinion; the information provided will be used as a tool towards our commitment to quality service and customer service.
To show our appreciation we will email you a special offer for a $5 Off Your Next Oil Change to thank you for taking your time to complete our survey.

* Required information

Join our Birthday Club!

Date of Birth:

Where did you hear about us? *

Newspaper
Television
Website/Internet
Radio
Yellow Pages
Other

Please provide us feedback on the below service areas
Yes No
Have you ever had your vehicle at Tuffy Muncie before this visit?
Did we greet you promptly?
Did we treat you with respect?
Did we explain how we determined your vehicle's problem?
Did we review your vehicle inspection with you?
Did we explain our estimate to your satisfaction prior to the service?
Did we offer to show you the repair work performed?
Did we complete the service on your vehicle when promised?
Was your vehicle fixed right the first time on this visit?
If your vehicle wasn't fixed right the first time, has your problem been resolved?
I intend to return to Tuffy Muncie for future services.
Please rate your most recent experience at Tuffy Muncie in the following areas
Poor

1
 

2
 

3
 

4
Excellent

5
Appearance of the shop
Speed of your service
Friendliness of the staff
Knowledge of staff
Price of service performed
Quality of workmanship
Overall Rating and Additional Comments:
Poor

1
 

2
 

3
 

4
Excellent

5
Rate your overall experience at Tuffy Muncie
Was there anything about your service that surprised or delighted you?
Additional Comments and Suggestions:

simple_captcha.jpg
Please type the numbers shown above to verify that this is not spam.

your local Tuffy, please enter your zip code or city and state for the location nearest you.